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Curriculum Vitae.
RPA, Web and Software Development. Managed the RPA initiative selecting, training and guiding an Agile team, working across countries on automating many of the daily constraints of the companies, among other secondary tasks which you can read about in my CV.
Software Development. Subcontracted to WhiteStar to build a system for automatic monitoring, management and reporting especific transactions according to business rules, fully integrated into an existing in-house application.
Software and Web Development. Server management. Customer support specialist. streamlined cloud solution.
Planning, deployment and support of everything IT related. I was responsible for supporting users, and directly involved in hardware/software deployment and maintenance, software development, and user support. The network was composed of 200 workstations and multiple servers spawning multiple buildings interconnected with fibre optics. The operating systems included Windows, Linux and OSX. While there, I also rebuilt the website for www.editoracercica.com to make use of a CMS, which it was lacking, and made contributions to projects such as coding games to be included with the published books. Managed and trained 3 colleagues.
First line of customer support. This type of support typically includes warranty, and repair /return services. I also dealt with complaints filling and the money register accounting at the end of the shift.